TL;DR

ServiceNow Developer (ERP): Designing, configuring, and customizing the ServiceNow platform for Daimler, focusing on modules like ITSM, ITOM, Service Request Management, and Customer Service Management. Focus on case management workflows, AI search, predictive intelligence, and building/configuring mobile apps in ServiceNow.

Location: Chennai (ex Madras)

Company

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What you will do

Design, configure, and customize the ServiceNow platform for Daimler.
Work on modules such as ITSM, ITOM, and Service Request Management.
Implement Customer portal/Employee center portal features.
Develop custom and OOB widgets.
Build and configure mobile apps in ServiceNow.
Integrate with REST APIs.

Requirements

Experience with ServiceNow platform configuration and customization.
Experience in working in an agile environment following agile practices.
Experience with CSM/ FSM / HRSD and Certification in any one module is required.
Hands-on experience in case management workflows.
Knowledge of usage on AI search / predictive intelligence GenAI features.
Hands-on experience in latest gen UX / UI features.

Nice to have

Certification with CSM/ FSM / HRSD

Culture & Benefits

Permanent contract type.
Experienced Professionals level.