TL;DR

Senior Customer Success Manager (SaaS): Responsible for maintaining the health of assigned accounts, ensuring customer retention and growth, and facilitating the full value realization of their investment in the technology with an accent on building meaningful relationships with key stakeholders across customer and internal teams. Focus on orchestrating post-sales activities, conducting QBRs, assessing product adoption maturity, and managing renewals and upsells.

Location: Must be based in Italy and be able to travel up to 25% of the time

Company

%hirify_global% converges enterprise networking and security into one centralized and global cloud service.

What you will do

Maintain the health of assigned accounts, ensuring customer retention and growth.
Develop relationships with key stakeholders within the customer and Cato's teams.
Orchestrate Cato's post-sales motion, including QBRs and product adoption assessments.
Manage renewals and upsells.

Requirements

5+ years of experience in a Customer Success or sales role at a high-growth SaaS software or technology vendor.
Experience working with Networking, Security, or AI Software solutions.
Excellent customer communication and presentation skills.
Ability to effectively listen and understand customer needs.
Ability to influence and persuade at all levels.
Must be well-organized and able to work effectively in a fast-paced environment.
Effective problem solver with a sense of ownership.
Ability to travel up to 25% of the time.

Culture & Benefits

Join a company building a cutting-edge enterprise network and secure cloud platform.
Opportunity to be part of a fast-growing company aiming to become a worldwide market leader.
Work in a nimble and fast-paced environment.

Senior Customer Success Manager (Saas)