Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Responsible for the health of assigned accounts in the DACH region, ensuring customers stay and grow with the company by realizing the full value of their investment in hirify.global technology. Focus on developing meaningful relationships with key stakeholders, conducting QBRs, product adoption assessments, and managing renewals and upsells.

Location: Europe. Must be based in Germany to cover the DACH region. Ability to travel up to 25% of the time is required.

Company

hirify.global converges enterprise networking and security into one centralized and global service delivered by the cloud.

What you will do

• Maintain the health of assigned accounts, ensuring customer retention and growth.
• Develop relationships with key stakeholders within customer and Cato teams.
• Orchestrate Cato's post-sales motion, including conducting QBRs.
• Conduct product adoption maturity assessments.
• Manage renewals and upsells.

Requirements

• 5+ years of experience in a Customer Success or sales role at a SaaS software or technology vendor.
• Experience working with Networking, Security, or AI Software solutions.
• Excellent customer communication and presentation skills.
• Ability to effectively listen and understand customer needs.
• Ability to influence and persuade at all levels.
• Must be well-organized and able to work in a fast-paced environment.

Culture & Benefits

• Opportunity to join a company building a cutting-edge enterprise network and secure cloud platform.
• Be a part of a fast-growing company aiming to be the worldwide market leader.
• Work in a nimble and fast-paced environment.