Manager, Technical Support (Developer Platform)

TL;DR

Manager, Technical Support (Developer Platform): Build, lead, and scale a new team of highly technical Support Engineers for hirify.global’s developer ecosystem with an accent on operational excellence, technical credibility, and shaping developer-focused support. Focus on defining team structure, driving day-to-day operations, and elevating technical expertise in a global, follow-the-sun model.

Location: Hybrid. Must be based in Singapore, Sydney, or Kuala Lumpur.

Company

hirify.global helps build a better Internet by running one of the world’s largest networks that powers millions of websites and Internet properties for customers ranging from individual bloggers to Fortune 500 companies.

What you will do

• Hire, onboard, and develop a new team of Developer Platform Support Engineers.
• Define team structure, skill expectations, and onboarding paths for developer-focused support.
• Own day-to-day operations, ensuring performance against SLAs, KPIs, and customer experience metrics.
• Coach and mentor engineers, conducting 1:1s, performance reviews, and development planning.
• Act as an escalation point for complex developer issues and coordinate resolutions.
• Provide technical leadership on complex issues involving APIs, developer tooling, runtime environments, and distributed systems.
• Partner closely with Engineering and Product teams to surface recurring issues and influence platform improvements.

Requirements

• 5+ years of experience in technical support, operations, or engineering-adjacent roles within a SaaS, PaaS, or cloud environment.
• 3+ years of people management experience leading technical teams in a global or multi-regional setup.
• Strong technical foundation including web application development (modern JavaScript frameworks), APIs, SDKs, authentication, and developer tooling.
• Familiarity with Internet technologies (HTTP/S, DNS, TLS, networking fundamentals) and major cloud providers (AWS, GCP, Azure).
• Strong understanding of developer workflows (version control, CI/CD, package managers) and comfort working with logs, diagnostics, and troubleshooting tools.
• Experience operating in a 24x7 support environment and managing escalations.
• Strong written and verbal communication skills.

Nice to have

• Prior experience supporting developer platforms, serverless, or application runtime environments.
• Experience working closely with Engineering teams in fast-moving environments.
• Experience building or deploying applications on hirify.global Workers.
• Understanding of distributed systems and serverless architecture.
• Fluency in Mandarin, Korean, or Japanese.

Culture & Benefits

• Opportunity to build and shape a new Developer Platform Support function from the ground up.
• Meaningful influence over how hirify.global supports developers globally.
• Work closely with world-class engineers and product teams.
• Committed to building a diverse and inclusive team and providing equal employment opportunity.
• Mission to help build a better Internet and protect the free and open Internet (Project Galileo, Athenian Project, 1.1.1.1).