Senior Relationship Manager (Fintech)

TL;DR

Senior Relationship Manager (Fintech): Growing and expanding key strategic partnerships across an Enterprise merchant portfolio with an accent on C-level engagement, sustainable profitability, and scaling best practices. Focus on developing multi-year account plans, evolving pricing and contract renewals, and driving merchant usage and revenue growth.

Location: Remote (hirify.global is a globally distributed company)

Company

hirify.global, Inc. (NYSE: XYZ) builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, focusing on financial access and empowerment.

What you will do

• Grow and develop long-term profitable partnerships with Enterprise merchants, focusing on topline growth and unit economics for Afterpay.
• Lead C-level external and internal engagement, effectively managing complex relationships and building advocacy.
• Manage a complex portfolio, developing and analyzing its performance, negotiating multi-year account plans, and evolving pricing and contract renewals.
• Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue across current and new opportunities.
• Develop and refine the Merchant Value proposition, establishing clear marketing best practices, optimization strategies, and expansion plans.
• Identify and help scale best practices across operations, risk management, staff training, visual merchandising, and marketing.
• Lead Merchant advocacy internally, fostering cross-functional engagement to ensure product offerings continue to evolve and exceed expectations.

Requirements

• Extensive experience in a client-facing Sales, Account Management, or Customer Success role.
• A Bachelor's degree in a relevant field.
• Excellent relationship management skills, with the ability to manage complex enterprise relationships across all stakeholders.
• Experience in an eCommerce or startup environment with global operations.
• Proven track record of effectively managing a complex portfolio while delivering top results.
• Experience covering planning, people management, reporting, and profitability metrics.

Culture & Benefits

• Remote work, medical insurance, flexible time off, and retirement savings plans.
• Commitment to building a more inclusive economy and workplace through fair evaluation and equal opportunity.
• Being part of a globally distributed company that supports employees across multiple time zones.
• Modern family planning and other comprehensive employee benefits designed to empower employees.
• Focus on actions, brave decisions, and doing the right thing for all stakeholders.