TL;DR

Senior Relationship Manager (Fintech): Growing and expanding key strategic partnerships across an Enterprise merchant portfolio with an accent on C-level engagement, sustainable profitability, and scaling best practices. Focus on developing multi-year account plans, evolving pricing and contract renewals, and driving merchant usage and revenue growth.

Location: Remote (%hirify_global% is a globally distributed company)

Company

%hirify_global%, Inc. (NYSE: XYZ) builds technology to increase access to the global economy through brands like Square, Cash App, Afterpay, TIDAL, Bitkey, and Proto, focusing on financial access and empowerment.

What you will do

Grow and develop long-term profitable partnerships with Enterprise merchants, focusing on topline growth and unit economics for Afterpay.
Lead C-level external and internal engagement, effectively managing complex relationships and building advocacy.
Manage a complex portfolio, developing and analyzing its performance, negotiating multi-year account plans, and evolving pricing and contract renewals.
Deliver a proactive customer growth strategy to drive merchant usage, satisfaction, and revenue across current and new opportunities.
Develop and refine the Merchant Value proposition, establishing clear marketing best practices, optimization strategies, and expansion plans.
Identify and help scale best practices across operations, risk management, staff training, visual merchandising, and marketing.
Lead Merchant advocacy internally, fostering cross-functional engagement to ensure product offerings continue to evolve and exceed expectations.

Requirements

Extensive experience in a client-facing Sales, Account Management, or Customer Success role.
A Bachelor's degree in a relevant field.
Excellent relationship management skills, with the ability to manage complex enterprise relationships across all stakeholders.
Experience in an eCommerce or startup environment with global operations.
Proven track record of effectively managing a complex portfolio while delivering top results.
Experience covering planning, people management, reporting, and profitability metrics.

Culture & Benefits

Remote work, medical insurance, flexible time off, and retirement savings plans.
Commitment to building a more inclusive economy and workplace through fair evaluation and equal opportunity.
Being part of a globally distributed company that supports employees across multiple time zones.
Modern family planning and other comprehensive employee benefits designed to empower employees.
Focus on actions, brave decisions, and doing the right thing for all stakeholders.