TL;DR

ServiceNow Asset & Configuration Management Engineer (System Engineering): Leading CMDB and Asset Management architecture, governance, and advanced troubleshooting. Focus on optimizing Discovery, Service Mapping, and integrations and defining CMDB governance, policies, and audit processes.

Location: Must be based in Kuala Lumpur, Malaysia

Company

%hirify_global% is a global company that offers Software and Digital Engineering solutions.

What you will do

Design and govern CMDB and IT Asset Management architecture.
Lead CMDB strategy, data model design, and best practices.
Handle L3 escalations and complex CMDB/Discovery issues.
Optimize Discovery, Service Mapping, and integrations.
Define CMDB governance, policies, and audit processes.
Mentor L1/L2 engineers and provide technical guidance.

Requirements

6+ years of ServiceNow experience with strong CMDB expertise.
Deep knowledge of CI class models, relationships, and data governance.
Hands-on experience with Discovery, Service Mapping, and integrations.
Strong troubleshooting and stakeholder management skills.
ServiceNow Advanced certifications preferred.

Culture & Benefits

%hirify_global% hires professionals based solely on their skills and does not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

ServiceNow Asset & Configuration Management Engineer (L3)