TL;DR

Service Delivery Manager (ServiceNow): Leading and governing end-to-end service delivery for the ServiceNow platform, acting as the bridge between business stakeholders, development squads, and operations teams. Focus on platform stability, delivery excellence, and continuous improvement across ITSM, CMDB, and Asset Management.

Location: Kuala Lumpur

Company

%hirify_global% is a global company that offers Software and Digital Engineering solutions, including Cloud Services, Product Engineering & Application Modernization, and Data & Analytics.

What you will do

Lead service delivery for the ServiceNow platform across ITSM, CMDB, Asset Management, and related modules.
Manage ServiceNow squad delivery, sprint planning, backlog prioritization, and release coordination.
Drive ITIL-aligned processes within the ServiceNow ecosystem.
Oversee platform governance, change management, and release management.
Prepare service reports, dashboards, and executive updates.

Requirements

6+ years of experience in IT Service Delivery, with strong exposure to ServiceNow.
Hands-on experience managing ServiceNow squads or platform teams.
Strong understanding of ServiceNow modules (ITSM, CMDB, Asset Management).
Experience with Agile / Scrum delivery models.
Solid knowledge of ITIL processes and service governance.
Excellent stakeholder management and communication skills.

Nice to have

ITIL and/or ServiceNow certifications are a plus

Culture & Benefits

%hirify_global% hires professionals based solely on their skills and does not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.