TL;DR

Vp, Incident Management & Operational Resilience (Fintech): Designing, building, and leading the company-wide incident management function, ensuring anticipation, response, and learning from major events impacting customers, operations, security, compliance, employees, and reputation with an accent on global framework, governance, and execution model for all critical incidents. Focus on stakeholder alignment, incident communications, and continuous improvement through post-incident reviews and structural weakness identification.

Location: London (Hybrid) / Amsterdam (Remote) / Madrid (Remote) / Barcelona (Remote)

Company

%hirify_global% enables the biggest companies in the world to collect payments in 40 countries in emerging markets.

What you will do

Define and own the company-wide incident management strategy aligned with public company obligations and investor expectations.
Build and lead a distributed global incident management and resilience organization, with regional leaders operating in a follow-the-sun, 24/7 model.
Govern major incident execution, ensuring structured lifecycle and rapid mobilization of stakeholders for high-severity incidents.
Own incident communications, coordinating with various departments on messaging to merchants, partners, employees, and regulators.
Institutionalize learning and continuous improvement through post-incident reviews, root cause analysis, and corrective actions.
Enable teams with processes, tooling, and training, ensuring observability, monitoring, and alerting support effective incident detection and response.

Requirements

10+ years of experience in roles related to incident management, operations, SRE/DevOps, security operations, or crisis management.
Proven experience leading major, cross-functional incidents in high-availability, high-risk environments.
5+ years in people leadership roles, building and leading teams that cut across multiple departments or regions.
Excellent communication skills in English, both written and spoken, with the ability to tailor messages to various stakeholders.
Strong understanding of operational risk, business continuity, and control environments.
Familiarity with frameworks and practices such as ITIL/ITSM, SRE, incident command, operational resilience, BCP/DR.

Nice to have

Experience interacting with regulators, auditors, or Board-level committees on topics related to incidents, outages, operational risk, or resilience.
Exposure to standards such as SOC 1/2, ISO 27001, PCI DSS, DORA, or operational resilience regulations.
Background in payments, banking, or financial infrastructure.

Culture & Benefits

Remote work: work from anywhere or one of our offices around the globe!
Flexibility: we have flexible schedules and we are driven by performance.
Work in a dynamic and ever-evolving Fintech industry with plenty to build and boost your creativity.
Referral bonus program.
Learning & development: get access to a Premium Coursera subscription.
Language classes: we provide free English, Spanish, or Portuguese classes.