TL;DR

ServiceNow Business Analyst (Service Management Consultant): Bridging business needs with technical capabilities on the ServiceNow platform with an accent on gathering requirements, facilitating workshops and translating business logic into technical specifications. Focus on ServiceNow capabilities and enhancements, ensuring alignment of business and technical objectives.

Location: Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Dayton - Sogeti US, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville

Salary: $90,000 to $115,000 Base Pay USD

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

Lead workshops to collect and document business and technical requirements.
Translate complex technical specifications into business logic and vice versa.
Create user stories, process guides, end-user documentation, and playbooks.
Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc.
Partner with ServiceNow developers and provisioning analysts to ensure alignment of business and technical objectives.
Work within Agile frameworks to support sprint planning and execution.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field.
3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments.
ITIL Foundation Certification (v4).
Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.

Nice to have

Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC).
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.

Culture & Benefits

Paid time off based on employee grade: Vacation: 12-25 days, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs