TL;DR

Backoffice Helpdesk Specialist (Hi-Tech): Providing support by addressing client inquiries and resolving issues promptly, with an accent on English communication skills and Hi-Tech domain expertise. Focus on troubleshooting and resolving technical issues effectively and maintaining accurate documentation.

Location: Remote work model within the United States

Salary: $17-20/hr

Company

%hirify_global% is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.

What you will do

Provide comprehensive support by addressing client inquiries and resolving issues promptly.
Collaborate with cross-functional teams to ensure seamless communication and service delivery.
Apply Hi-Tech domain knowledge to troubleshoot and resolve technical issues effectively.
Maintain accurate documentation of customer interactions and solutions for transparency.
Monitor and analyze customer feedback to identify improvement opportunities.
Assist in creating and maintaining internal and external documentation and training materials.

Requirements

Strong proficiency in English communication for client and team interactions.
Solid understanding of the Hi-Tech domain to address technical queries.
Excellent problem-solving skills for complex customer issues.
Ability to adapt to a hybrid work model balancing remote and in-office tasks.
Strong organizational skills to manage multiple priorities effectively.
Customer-centric mindset with a focus on satisfaction and loyalty.

Nice to have

Experience with helpdesk tools and ticketing systems.
Familiarity with CRM platforms and knowledge management systems.
Additional language proficiency is a plus.
Certifications in IT support or related fields.

Culture & Benefits

Opportunity to work with a global leader in digital transformation.
Collaborative and inclusive work culture.
Continuous learning and development programs.
Flexible work arrangements to support work-life balance.