TL;DR

Principal Technical Program Manager (AI, CRM): Leading the execution of CRM and MarTech programs, translating product requirements into shipped outcomes, and coordinating cross-functional teams. Focus on integrating AI capabilities into CRM workflows, managing dependencies, and ensuring responsible, effective use of AI in product features.

Location: Hybrid (expected to work from a Microsoft office in the U.S. at least four days per week if living within a 50-mile commute).

Salary: USD $163,000–$296,400 per year (general U.S.) or USD $220,800–$331,200 per year (San Francisco Bay area and New York City metropolitan area).

Company

%hirify_global% is a rapid-growing business powering global advertisers across search, display, and emerging AI-driven channels, building next-generation customer relationship management solutions.

What you will do

Drive execution for CRM and MarTech programs, translating PRDs into actionable plans and mitigating risks.
Coordinate cross-functional teams, partnering with Product, Engineering Managers, and Software Engineers.
Lead program routines, tracking progress and communicating updates to stakeholders.
Shepherd releases end-to-end, overseeing development, launch readiness, and post-launch follow-ups.
Measure impact by defining and tracking success metrics to guide iteration.
Champion AI-driven CRM features, collaborating to integrate AI capabilities and ensure responsible use.

Requirements

Bachelor’s Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
6+ years of experience managing cross-functional and/or cross-team projects.
Expected to work from a Microsoft office in the U.S. at least four days per week if living within a 50-mile commute.

Nice to have

15+ years experience in engineering, product/technical program management, data analysis, or product development.
10+ years of experience managing cross-functional and/or cross-team projects.
Experience in CRM and/or MarTech (e.g., lead-to-live flows, integrations, customer data, messaging/journeys).
Fluency with APIs, data pipelines, and service health (telemetry, incident/quality gates, basic SLO/SLA concepts).
Familiarity with AI/ML concepts, including model training, testing, and integration into production systems.

Culture & Benefits

Microsoft’s mission is to empower every person and organization to achieve more.
A culture built on growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion.
Eligibility for benefits and other compensation; additional details are available on the Microsoft careers site.