TL;DR

Senior Service Delivery Manager (Network Monitoring): Developing and implementing strategies for network monitoring and leading a team of specialists to ensure optimal network health and timely response to events. Focus on tools evaluation, integration with APIs, alert management, and continuous improvement within enterprise IT environments.

Location: Orlando, FL - Onsite (with 25% travel)

Salary: $150,000–$179,000 USD Base Salary

Company

%hirify_global% is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

Develop and implement network monitoring strategies aligned with business objectives and IT priorities.
Evaluate, recommend, and deploy network monitoring tools, ensuring integration with existing infrastructure and APIs.
Lead and mentor a team of network monitoring specialists, assigning tasks and monitoring performance.
Oversee network performance monitoring, identify bottlenecks, and troubleshoot issues to ensure optimal health.
Establish and manage alert systems using ITSM practices and a net-dev-ops culture.
Collaborate with other IT teams (network engineers, architects, cybersecurity) and report on network performance to stakeholders.

Requirements

Strong understanding of network protocols, architectures, and troubleshooting techniques.
Hands-on experience with various network monitoring tools (e.g., SevOne, Logic Monitor, SolarWinds, PRTG, Nagios).
Strong understanding of alert life cycles, ITSM procedures, and methodology.
Knowledge of cloud-based network monitoring solutions.
Proven ability to lead and motivate a team.
Bachelor's degree in computer science, information technology, or a related field.

Culture & Benefits

Comprehensive benefits package including paid time off (12-25 days vacation), company paid holidays, personal days, and sick leave.
Medical, dental, and vision coverage, plus retirement savings plans (e.g., 401(k)).
Life and disability insurance and employee assistance programs.
Opportunity to shape your career in a collaborative global community.
Commitment to diversity, inclusion, and equal employment opportunity.