Field Services Lead

TL;DR

Field Services Lead (IT Support): Delivering on-site IT support services across client facilities, managing field service activities, and ensuring the operational readiness of client end-user and facility production IT devices. Focus on providing Level 2+ IT support, managing infrastructure, and overseeing multiple IT projects.

Location: Must be based in the United States

Company

hirify.global delivers reliable on-site IT support services across client facilities.

What you will do

• Provide on-site Level 2 IT support to end-users, resolving incidents and service requests.
• Support end-user and IT devices, including Windows, Apple, and Chrome devices.
• Manage PC refresh and hardware asset lifecycle processes.
• Coordinate with vendors for RMAs and troubleshooting of hardware/software issues.
• Lead and mentor Field Services team members.
• Oversee multiple IT projects, ensuring timely delivery and adherence to standards.

Requirements

• 7–10 years of experience in IT field services or deskside support, with proven management experience.
• CompTIA A+ certification.
• Strong understanding of ITIL framework and IT technologies.
• Experience managing infrastructure or customer-facing support teams.
• Proficient in Microsoft Office tools, including Excel and PowerPoint.
• Excellent verbal, written, and presentation skills.