TL;DR

Infra Service Delivery Manager: Overseeing the full lifecycle of IT infrastructure services, ensuring seamless delivery, governance, and operational excellence with an accent on managing complex infrastructure projects and global teams. Focus on maintaining high standards of performance, compliance, and customer satisfaction in a fast-paced environment.

Location: Must be located in New York, New York, United States

Company

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What you will do

Facilitate the full lifecycle of infrastructure services including build, transition, and run.
Drive complex IT infrastructure projects, ensuring delivery within scope, budget, and timelines.
Coordinate with cross-functional teams to ensure all aspects of projects are addressed.
Lead and mentor a global team (15+ members), providing guidance and performance oversight.
Provide governance for ongoing service delivery, acting as an escalation point for critical issues.
Ensure operational processes and procedures meet compliance and performance standards.

Requirements

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
ITIL v4 certification.
7–10 years of progressive management experience in infrastructure service delivery or IT operations.
Experience managing medium to large-scale IT projects and global service teams.
Strong understanding of ITIL framework and IT infrastructure technologies.
Proficient in Microsoft Office tools, including Excel and PowerPoint.

Culture & Benefits

Dynamic environment.