TL;DR

Bitcoin Customer Support: Delivering support for Bitcoin transactions across on-chain and Lightning, empowering customers to move confidently in the world of crypto with an accent on understanding %hirify_global%chain technology and clear communication. Focus on tackling customer questions, solving real-world challenges, and guiding users through products and services.

Location: Remote in the US

Salary: $22.16-$29.62 hourly

Company

%hirify_global% builds technology to increase access to the global economy.

What you will do

Offer excellent customer service through voice, messaging, and email.
Help customers with Bitcoin transactions, wallet management, and account security.
Solve customer issues related to our platform and services.
Work with other departments to fix complex problems and enhance the customer experience.
Identify urgent issues and escalate them as needed.
Stay informed about the latest in Bitcoin and the cryptocurrency market.

Requirements

Minimum 2-3 years of customer service, preferably in a fintech industry.
Consistently hit KPI targets.
Excellent written and verbal communication skills in English.
Foundational understanding of: Bitcoin transactions and %hirify_global%chain technology, Cryptocurrency security principles, %hirify_global%chain explorers and transaction tracking.
Passion for delivering exceptional customer experiences.
Ability to explain complex ideas in a clear and simple manner.

Nice to have

Previous Crypto/Bitcoin support experience.
Multiple language proficiency.
Experience with: %hirify_global%chain explorers (mempool.space, %hirify_global%chain.com), Crypto Wallets and Custody, Lightning Network tools, Crypto compliance/KYC.
Relevant certifications (cryptocurrency/%hirify_global%chain).
Active participation in Bitcoin/crypto communities.

Culture & Benefits

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want.
Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace.