TL;DR

Relationship Manager (Fintech): Building strong client relationships and providing strategic guidance to high-risk industry merchants with an accent on chargeback reduction, performance improvement, and client retention. Focus on understanding unique business environments, tailoring solutions, and driving client satisfaction and revenue growth.

Location: Remote (U.S.-based preferred) with limited travel (10–15% domestically).

Company

%hirify_global% is a fast-growing leader in chargeback prevention and management, delivering innovative, data-driven solutions to help merchants reduce risk and recover revenue.

What you will do

Serve as a trusted advisor and main point of contact for an assigned portfolio of high-risk merchants.
Understand clients’ business models and chargeback challenges to provide personalized strategic guidance.
Monitor client performance metrics, identify trends, and optimize solutions.
Proactively communicate product updates, insights, and best practices.
Collaborate cross-functionally with internal teams to resolve issues and deliver outstanding service.
Promote client retention by building strong, long-term relationships and identify upsell opportunities.

Requirements

3+ years of experience in client relationship management, account management, or customer success—preferably within fintech, e-commerce, or other high-risk industries.
Solid understanding of chargeback processes, fraud prevention, or risk management.
Exceptional communication and interpersonal skills with the ability to manage executive-level relationships.
Strong analytical skills with the ability to interpret data and provide actionable recommendations.
Highly organized, self-motivated, and detail-oriented.

Culture & Benefits

Meaningful impact on the financial performance and risk reduction efforts of merchants.
Join a supportive, mission-driven team that values innovation, communication, and results.
Flexible work arrangements and prioritization of a healthy work-life balance.
Opportunities for growth in a high-growth company where your voice matters.

Relationship Manager - North & South Americas (Fintech)