TL;DR

Client Success Manager (Fintech): Ensuring clients understand and leverage %hirify_global%'s financial wellbeing benefits with an accent on building communication plans and interpreting data to drive adoption and retention. Focus on advising clients on how %hirify_global%'s tools achieve their business goals and collaborating with cross-functional teams for successful customer outcomes.

Location: Must be in London office 3 days a week, with travel to visit clients.

Salary: £30,000-£40,000 + Commission + Equity

Company

%hirify_global% is on a mission to bring better financial wellbeing to frontline workers through a range of financial benefits.

What you will do

Meet with senior stakeholders, establishing strong rapport and trust.
Build communication and account plans for each client to achieve adoption, retention, and growth.
Leverage a "land and expand" sales approach to identify opportunities for upselling and growing accounts.
Advise on how %hirify_global%’s toolkit can help achieve client’s business goals, including the adoption of new products.
Share actionable insights with the wider business to improve products and services.

Requirements

Experience in PR, Marketing, Sales, Client Success, or Account Management.
Ability to establish great relationships, influence senior stakeholders, and put ideas into practice.
Ability to prioritize well, applying a commercial lens in decision-making.
Ability to communicate and interpret data well, including summarizing key findings and actions in written and presentation format.
Ability to engage in meaningful conversations with senior executives from HR, Reward and Benefit, and Payroll.
Prior exposure to upselling and cross-selling.

Culture & Benefits

25 Days Annual Leave + public holidays, flexible time off for childcare/family/caring needs.
Private Healthcare including mental and physical healthcare.
Access to Salary Sacrifice Schemes.
Sabbatical scheme and paid leave to volunteer.
24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave.
Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments.