TL;DR

Program Manager, CX Readiness: Designing and improving processes for customer experience while building scalable support solutions with an accent on product launch safeguards, issue deflection, and frontline communications. Focus on coordinating product rollouts, managing feedback loops, and driving ongoing improvements including AI modeling.

Location: Remote (USA only). U.S. employees may live in any of the 50 United States.

Salary: California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC: $83,200.00 - $132,800.00 annually. Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont: $79,000.00 - $126,200.00 annually.

Company

%hirify_global% is the most-visited real estate platform in the U.S., reimagining how people move through the real estate market.

What you will do

Build and maintain a unified product release calendar for CX.
Translate product launches into clear CX readiness plans.
Support CxR testing and sign-off processes, including designing and running test plans.
Drive CX-ready release communications and compile actionable “release packages”.
Implement issue deflection and feedback loops with Analytics and Operations partners.
Report on the impact and health of the program using dashboards/scorecards.
Operate and refine CxR mechanisms, improving governance routines and documentation.

Requirements

3–5+ years of experience in program management, project management, business operations, or CX operations.
Comfortable working with both product and operations teams.
Experience contributing to launch readiness, change management, or release coordination.
Strong organizational and detailed planning skills (checklists, trackers, documentation).
Analytical and curious, comfortable with data to define metrics and interpret reports.
Clear communicator and collaborator, able to summarize complex information.
Adaptable, eager to build new programs, and comfortable with ambiguity.
Customer- and agent-focused mindset.
English: B2 required

Nice to have

Experience in contact center operations, customer support, or partner/merchant support.
Background in UAT, QA, or CX-focused product testing.
Experience working with AI- or automation-driven support experiences.

Culture & Benefits

Flexibility is how we work; Cloud HQ is a distributed-first model.
Honored among the best workplaces in the country (FORTUNE 100 Best Companies to Work For® 2025, PEOPLE Companies That Care® 2025).
Commitment to creating an innovative, inclusive, and engaging culture.
Equity awards based on experience, performance, and location.
Equal employment opportunity employer.