TL;DR

Learning Operations & AI Analyst (AI): Managing and optimizing Customer Education business systems and workflows with an accent on data analysis, measuring impact, and strategic decision-making. Focus on expanding AI adoption for content creation, localization, and data insights to accelerate throughput and efficiency.

Location: This role is available to candidates in our Vancouver, Calgary, or Toronto hub cities and requires in-office attendance at least twice per week.

Salary: $74,900–$101,300 CAD

Company

%hirify_global% is the global leader in legal AI technology, empowering legal professionals and law firms of every size.

What you will do

Manage and optimize Customer Education business systems including Learning Management Systems (LMS), Content Management Systems (CMS), and webinar platforms.
Lead initiatives to centralize training data in %hirify_global%’s systems of record to measure Customer Education’s impact on churn, support ticket deflection, and revenue growth.
Expand AI adoption across Customer Education activities, including proactive training recommendations, content creation, localization, video production, and data analysis.
Lead intake and triage activities using data analysis to align team priorities with key business objectives and drive evidence-based improvements.
Manage and optimize AI-enabled internal enablement portals for %hirify_global%’s customer-facing teams.
Ensure Customer Education content strategies support %hirify_global%’s new product and go-to-market goals by collaborating with post-sales and product teams.

Requirements

2-4 years of experience in learning operations, data analysis, or a related field.
Advanced Excel skills and a foundational understanding of Python or similar programming languages for data analysis.
Strong analytical skills with experience building reports, analyzing performance data, and translating insights into actionable recommendations using BI tools (Tableau, Looker, Power BI).
Degree in Data Science, Library Science, Info Systems, Analytics, Conversational design, or other STEM-related fields.
Hands-on experience implementing AI tools, prompt engineering, data formatting languages (Markdown, JSON), data analysis/query languages (R, SQL), and workflow automation.
Experience managing complex intake processes and competing priorities while streamlining workflows.

Nice to have

Experience in Customer Education, Learning & Development, Customer Success, Professional Services, or Education Operations.
Demonstrated experience with Learning Management Systems (LMS) administration and optimization.
Experience administering certification and credentialing programs for software solutions or related industries.
Familiarity with Asana or similar project management platforms for intake and workflow management.

Culture & Benefits

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance.
Hybrid work environment, with an expectation for local %hirify_global%ns to be in office a minimum of twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit.
RRSP matching and RESP contribution.
%hirify_global%versary recognition program with special acknowledgement at 3, 5, 7, and 10 years.