TL;DR

Help Desk Specialist (IT): Providing technical assistance to %hirify_global% employees by diagnosing hardware and software issues, managing Windows installs, and ensuring smooth system operations. Focus on maintaining optimal service levels and effective communication with both technical and non-technical users.

Location: Hybrid in Austin, TX

Salary: $26.53/hr - $29.85/hr

Company

%hirify_global% pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation, creating real estate software products.

What you will do

Serve as the primary contact for employees needing technical assistance with hardware, software, and peripherals.
Install, repair, maintain, and upgrade PCs, operating systems, and standard business applications.
Respond to inquiries using available resources, redirecting complex problems as needed.
Maintain detailed logs of all help desk interactions following standard procedures.

Requirements

Associate degree in computer science, information technology, or a related field, or equivalent experience.
Two plus (2 +) years of IT experience.
Working knowledge of basic networking.
Experience with mobile device setup and usage.
Proficiency in Windows OS and Office 365.
Strong interpersonal and communication skills for all levels of personnel.

Nice to have

Bachelor’s degree in computer science, information technology, or a related field.
CompTIA A+ certification.
Understanding of Active Directory structure.

Culture & Benefits

Award-winning culture recognized by Glassdoor for fostering support, collaboration, and growth.
Comprehensive benefits, including 100% paid employee medical premiums and a company profit-sharing plan.
Flexible work arrangements.

Help Desk Specialist I