TL;DR

Customer Experience Manager (SaaS): Leading the customer success function by designing scalable processes, driving team culture, and creating frameworks for rapid expansion. Focus on managing strategic accounts, presenting to C-suite clients, and solving complex challenges to influence product development and business strategy.

Location: Dubai, United Arab Emirates

Company

%hirify_global% delivers solutions that have a tangible impact on people around the world through location-based technology.

What you will do

Shape the customer success function from its foundations by designing scalable processes and driving team culture.
Lead a growing team (currently 2 reports) and personally steward strategic accounts.
Present to C-suite clients and solve complex challenges.
Influence product development and business strategy with your insights.

Requirements

Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.
Track record managing portfolios worth £500K+ ARR in scaling environments.
Experience working within early-stage Customer Success functions, implementing processes, platforms, and defining best practices.

Culture & Benefits

Competitive base salary + commission + comprehensive travel expenses.
Your contributions will have a large impact on everything the company builds.
Travel to customer and partner sites (up to 25%), including international destinations.
Own your domain with the resources and trust to execute your vision.
Be part of an AI transformation journey.