TL;DR

SaaS Implementation Manager: Driving efficient HRIS implementations and ensuring customer success through project management and team leadership with an accent on coordinating complex implementation journeys, optimizing delivery processes, and managing external and internal stakeholders. Focus on providing clear direction, mitigating risks, owning customer relationships, and continuously improving project management methodologies.

Location: Hybrid, expanding the Adriatics team.

Company

%hirify_global% is a leading European provider of Payroll & HR services with global reach, helping clients across 26 countries in Europe and Mauritius with HR solutions.

What you will do

Lead implementation of HRnet application for new clients and internal development projects.
Manage all project phases, including planning, coordination, and delivery within defined constraints.
Provide clear direction, feedback, and support professional development to a team of 6-10 Database Developers and HR Business Consultants.
Identify and mitigate risks impacting service delivery and continuously improve project management methodologies.
Own customer relationships for up to five major existing clients, acting as the main liaison.
Prepare regular reports on project progress, outcomes, and KPIs for stakeholders and management.

Requirements

Several years of experience in leading product implementation teams and successful customer relationship management.
Strong technical knowledge (e.g., SQL, data management) is a major advantage.
Very strong ability to make informed technical and domain-related decisions.
Comprehensive knowledge of service delivery processes, Service Level Agreements, and best practices.
Excellent analytical and problem-solving skills and a strong sense of ownership.
Good command of English (B2 required).

Culture & Benefits

Flexible working hours and working from home (negotiable).
Additional health insurance, Christmas and holiday allowances, paid lunch.
Paid gyms/sports clubs, 100% paid sick leave, lawyer counselling.
Organized events, team buildings, and referral program.
Workation: possibility to work from any %hirify_global% location (4 weeks per year).
Learning opportunities through individual development plans and professional training.