TL;DR

Cx Consultant: Contributing to the customer transformation team, designing CX strategies, target operating models, and reengineering business processes. Focus on delivering strategic planning, business model design, and competitive benchmarking across various sectors.

Location: Mumbai

Company

frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology.

What you will do

Design CX Strategy, Target operating model design and Business process reengineering.
Benchmark and develop the CX To-be journey maps, personas, and communication plans.
Design, develop, and implement Sales Transformation solutions for B2B/B2C businesses.
Work on market entry and product launch strategies.

Requirements

Enjoys combining technological understanding, strategic analysis, and agile project approaches.
Ability to research and analyze Industry reports and %hirify_global% PoV/White Papers.
Degree from a premier institution with business, technical or information technology orientation.
In-depth understanding and experience of Sales and marketing measurement.
Functional understanding of CRM, E-Commerce, and Marketing Tech Stack such as Salesforce, Adobe etc.

Culture & Benefits

Flexible work arrangements to provide support.
Career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as Generative AI.