TL;DR

Chat Support Consultant (Crypto): Delivering outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints. Focus on providing accurate information and solutions, building strong customer relationships, and improving team performance.

Company

%hirify_global% is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints.
Build strong and lasting customer relationships.
Handle customer inquiries and feedback, providing accurate information and solutions.
Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
Understand customer needs and deliver constructive feedback to the management team.
Continuously seek ways to improve team performance and work efficiency.

Requirements

Native Slovak speaker and excellent English communication skills (at least C1 level).
At least 6–12 months of live chat support experience, preferably in crypto or financial services.
Basic financial knowledge or payment/banking experience.
Crypto industry knowledge.
CRM experience in Salesforce.
Strong analytical, logical thinking, and problem-solving skills.

Nice to have

Basic financial knowledge or payment/banking experience.

Culture & Benefits

Flexible schedule and the opportunity to cooperate fully remotely.
Inclusive international environment.
Balance between project workload and personal time.
Responsive leadership interested in your development and long-lasting cooperation.
Greenhouse conditions for self-development.
A culture built on trust, with no time-tracking requirements.