TL;DR

Specialist - Product Adoption (SaaS): Driving customer engagements through webinars, training, and content development to accelerate product adoption and maximize customer success. Focus on customized onboarding, proactive support, and cross-functional collaboration to ensure seamless user experiences.

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

Create high-quality webinar content, presentations, and educational resources tailored to customer segments.
Provide customized onboarding experiences, offering strategic insights and best practices.
Deliver interactive product training sessions for IT administrators and end-users.
Identify and address customer challenges proactively, collaborating to resolve issues.
Work closely with Product, Customer Success, Sales, and Enablement teams to refine adoption strategies.

Requirements

Minimum of 4+ years of work experience in Solution Engineering, Onboarding, SaaS product Implementation or related functions.
Strong communication and presentation skills.
ITIL certification or equivalent knowledge of IT service management.
Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls).
Familiarity with APIs and identity management systems like Active Directory.
Excellent problem-solving abilities and a proactive approach.

Culture & Benefits

Environment that enables everyone to find their true potential, purpose, and passion.
Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Committed to providing equal opportunity.
Diversity in the workplace creates a more vibrant, richer environment.