TL;DR

Customer Success Specialist (SaaS): Engaging proactively with customers to understand and document their business flow, identifying efficiency gains and promoting awareness of the latest %hirify_global% innovations with an accent on product knowledge and customer relationship management. Focus on driving product adoption and customer retention through data-driven insights and collaboration with cross-functional teams.

Company

%hirify_global% builds uncomplicated service software that delivers exceptional customer and employee experiences.

What you will do

Engage proactively with customers, understanding and documenting their business flows.
Align with key customer stakeholders to establish a strong customer relationship management program.
Evaluate customer's %hirify_global% product suite investment and identify efficiency gains.
Promote awareness of the latest %hirify_global% innovations.
Collaborate with internal cross-functional teams to address customer issues and solutions.
Derive data-driven insights to run focused and result-oriented customer engagement programs.

Requirements

Proven track record of establishing yourself as a strategic trusted advisor to clients.
Must be able to articulate complex client and vendor concepts to an audience of varying perception levels.
Very Strong written and verbal presentation/communication skills.
Self-starter who can own ongoing customer success of both large and small clients.
Ability to report and share client’s status on a timely/pre-defined interval.
Bachelor's Degree in Computer Science + Business Education preferred.

Culture & Benefits

Foster an environment that enables everyone to find their true potential, purpose, and passion.
Welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities.
Committed to providing equal opportunity.
Diversity in the workplace creates a more vibrant, richer environment.

Specialist - Customer Success