User Researcher (Product)

TL;DR

User Researcher (Product): Conducting user research across the full product lifecycle for public-sector software products with an accent on understanding and communicating user needs. Focus on planning user research activities, analyzing user behavior, and championing user-centered design within multidisciplinary teams.

Location: Must be based in Australia

Company

hirify.global makes software that helps deliver critical services for citizens all around the world, serving over 5,000 public bodies across the globe.

What you will do

• Plan, coordinate, and deliver user research activities for Australian software products.
• Facilitate user groups and conduct user interviews to support product teams.
• Create research materials, including wireframes, user personas, and prototypes.
• Analyze user behavior and insights using tools like Pendo.
• Present research findings and recommendations to product and engineering teams.
• Promote the work of the UX and User Research teams across the organization.

Requirements

• Ability to plan and deliver user research activities, including creating research plans, discussion guides, and scripts.
• Experience across a range of primary and secondary, qualitative and quantitative research methods.
• Experience designing wireframes and prototypes to support usability testing.
• Ability to produce clear, actionable research outputs such as user needs, personas, and recommendations.
• Experience delivering user research within an Agile environment.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity, uncertainty, and conflict to drive positive change.

Culture & Benefits

• Inclusive, safe, and welcoming environment with opportunities to grow.
• Encouragement to give back through benefits like Days of Difference leave.
• Flexible work arrangements with technology and tools to support working from home and socializing in the office.