TL;DR

Service Delivery Manager/ Lead: Managing and optimizing customer service operations to ensure high-quality service delivery with an accent on business value and revenue engagement for flights travel and lifestyle products. Focus on enhancing customer satisfaction, implementing service delivery plans, and driving continuous improvement in service delivery processes.

Location: Hybrid work model balancing remote and in-office tasks in New Jersey, United States

Salary: $114,000 - $141,500 annually.

Company

%hirify_global% is a global leader in professional services, transforming clients' business, operating, and technology models for the digital era.

What you will do

Manage and optimize customer service operations to ensure high-quality service delivery.
Collaborate with cross-functional teams to align service strategies with business objectives.
Develop and implement service delivery plans that enhance customer satisfaction and loyalty.
Monitor service performance metrics and identify areas for improvement.
Utilize customer feedback to drive continuous improvement in service delivery processes.
Drive initiatives that improve service efficiency and reduce operational costs.

Requirements

Possess a strong background in customer service management with over 12 years of experience.
Demonstrate expertise in developing and executing service delivery strategies.
Have a proven track record of enhancing customer satisfaction through effective service management.
Show proficiency in analyzing service metrics and implementing improvements.
Exhibit excellent communication and interpersonal skills to manage customer relationships.
Display ability to work in a hybrid work model balancing remote and in-office tasks.
Hold a bachelor's degree in business administration or a related field.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Culture & Benefits

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan