Supplier Relationship Manager (Saas)

TL;DR

Supplier Relationship Manager (SaaS): Managing a portfolio of high-value suppliers through their full lifecycle, including onboarding, adoption, engagement, renewal, and reactivation with an accent on account management, retention strategy, and consultative upsell. Focus on forecasting renewals, leading objection-handling conversations, and optimizing engagement and retention outcomes.

Location: This is a hybrid role, working three days a week in our beautiful Lehi office

Company

hirify.global is the industry-leading provider for supplier and contractor compliance management services – with the largest supplier network of its kind!

What you will do

• Manage a defined portfolio of suppliers with full lifecycle accountability.
• Deliver proactive, data-driven outreach based on health score signals, risk triggers, and lifecycle milestones.
• Forecast renewals accurately using best/worst/likely modeling and document risks, saves, and objections.
• Lead renewal and objection-handling conversations with empathy, confidence, and commercial acumen.
• Support cross-sell and upsell opportunities by aligning supplier needs with product value.
• Partner with product, billing, and operations teams to influence internal processes and improve the supplier experience.

Requirements

• 3–6 years of experience in customer success, account management, renewals, or supplier relationship roles (B2B SaaS or compliance-driven environments strongly preferred)
• Proven track record managing a book of business with measurable retention or revenue impact
• Strong communication, objection handling, and commercial negotiation skills
• Proficiency in Salesforce and lifecycle platforms (e.g., ChurnZero, Gainsight, HubSpot); able to forecast and track performance with precision
• Bachelor’s degree in business, communications, or related field or equivalent combination of education and experience