TL;DR

Operations Manager (AI): Managing and optimizing operational processes for data development, ensuring high-quality outcomes and seamless delivery with an accent on building and refining ticketing processes and automating workflows using no-code/low-code tools. Focus on designing scalable data workflows, exposing key insights from process data, and maximizing marketplace efficiency.

Location: Remote in Mexico or the United States; Hybrid in New York City, Redwood City, or San Francisco, CA

Salary: $128,000–$160,000 USD (annual)

Company

%hirify_global% is a fast-growing technology company pioneering new approaches to data development for enterprises, transforming expert knowledge into specialized AI at scale.

What you will do

Build and refine ticketing processes to streamline operations.
Design and implement automated form and email workflows.
Develop custom queries to extract actionable operational insights.
Leverage no-code/low-code tools (Zapier, Airtable) to connect systems and automate workflows.
Design scalable data workflows and expose key insights for faster decision-making.
Maximize marketplace efficiency and manage external partnerships.

Requirements

5+ years of experience in operations, project management, or related roles.
Proven track record of building and optimizing operational processes from the ground up.
Strong analytical skills with experience creating queries and extracting insights from data.
Experience with process automation tools (e.g., Zapier, Make) and CRM systems.
Proficiency with collaboration and database tools (Airtable experience a plus).
Familiarity with SQL or other query languages.
Background in technical operations or working with engineering/product teams.
Experience in a fast-growing startup or technology company.
English: B2 required.

Nice to have

Self-starter who thrives in ambiguous environments and can build structure from scratch.
Systems thinker who can see the big picture while managing detailed execution.
Problem-solver who enjoys identifying inefficiencies and implementing creative solutions.
Collaborative team player who can influence without authority.
Continuous learner excited to pick up new tools and technologies.

Culture & Benefits

Meaningful opportunities to shape priorities and initiatives.
Influence key strategic decisions and directly impact ongoing success.
Supported in building your career in an environment designed for growth and learning.
Benefits include medical, dental, vision, and 401(k).
Committed to building a diverse team, providing equal employment opportunities.

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