Customer Support Agent (Russian)

TL;DR

Customer Support Agent (Russian): Delivering world-class customer service by managing and responding to support tickets with an accent on fast, accurate, and personalized service. Focus on troubleshooting issues, applying knowledge from multiple systems, and collaborating with internal teams for resolution.

Location: Hybrid (two in-office days per week in Bellevue, WA)

Salary: $23.00–$25.50 USD/per hour

Company

hirify.global is a technology solutions firm headquartered in Bellevue, Washington, focused on unlocking value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

What you will do

• Deliver world-class customer service by following established departmental policies, processes, and standards.
• Manage and respond to customer support tickets within established SLAs, focusing on first-call resolution.
• Follow established troubleshooting procedures, using appropriate resources and desktop tools to diagnose problems.
• Coordinate internally with other teams to provide feedback, identify trends, and resolve escalated issues.
• Monitor client-facing tools and stay updated on client directives.
• Employ critical thinking skills to make sound judgment calls and business decisions for the client and user.

Requirements

• One year or more customer service experience is required.
• Written fluency in Russian & English languages.
• Excellent verbal and written communication skills.
• Ability to maintain composure in stressful, high-paced environments.
• Proficient with Microsoft Office Suite or related software.
• Must work a hybrid schedule, two in-office days per week in Bellevue, WA.

Nice to have

• Associate's degree or equivalent, Bachelor’s degree preferred.
• Comfortable using computers and performing initial troubleshooting of computer and network issues.
• Some online game knowledge and experience.
• Knowledge of Accounts tickets and ability to troubleshoot them independently.

Culture & Benefits

• Opportunity to work with multiple clients and teams, gaining hands-on experience with world-class technology.
• Focus on solving unique business problems while learning, growing, and developing new solutions.
• Teams are built with diverse skillsets and backgrounds, valuing unique perspectives.
• Commitment to pay equity, considering internal equity for current team members.
• Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.