Commercial Account Manager (SaaS)

TL;DR

Commercial Account Manager (SaaS): Managing a portfolio of commercial accounts to drive renewals, adoption, and expansion of hirify.global's AI-enhanced Contract Lifecycle Management (CLM) capabilities with an accent on identifying upsell and cross-sell opportunities. Focus on developing long-term relationships with key stakeholders and managing expansion opportunities.

Location: Must be based in the United States

Company

hirify.global is the most trusted global leader in data-first contract lifecycle management (CLM) software.

What you will do

• Manage a portfolio of Commercial accounts to drive renewals, adoption, and incremental expansion.
• Identify upsell and cross-sell opportunities aligned to customer needs and usage patterns to drive growth.
• Develop and nurture long-term, productive relationships with key stakeholders.
• Conduct regular business reviews to assess customer satisfaction, address challenges, and ensure alignment with clients’ evolving needs.
• Confidently articulate the business value of AI in contract management, including efficiency gains, risk identification, obligation tracking, and analytics.
• Leverage AI-assisted tools to enhance productivity, streamline workflows, and support day-to-day account management activities.

Requirements

• 2–4 years of experience in SaaS sales or account management, with a preference for experience in Contract Lifecycle Management (CLM) or related systems.
• Proven ability to manage accounts and execute cloud-based SaaS sales cycles using a structured sales methodology (e.g., MEDDPICC).
• Experience with value selling, upselling, and cross-selling techniques that drive revenue growth.
• Excellent interpersonal, communication, and presentation skills.
• Demonstrated ability to build and maintain strong relationships with functional, senior, and executive stakeholders.
• Willingness to travel

Nice to have

• Experience with Salesforce.
• Familiarity with Commercial software and contract management systems.
• Background in conducting customer demonstrations and proof of concepts.

Culture & Benefits

• Committed to an environment of acceptance where you are free to bring your full self to work.
• Support multiple Employee Resource Groups (ERGs).
• Offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day.