Customer Success Manager (FinOps)

TL;DR

Customer Success Manager (FinOps): Guiding enterprise customers in optimizing cloud costs and leveraging Spot Ocean for Kubernetes infrastructure, with an accent on FinOps best practices, cloud economics, and strategic relationship management. Focus on driving measurable outcomes, ensuring solution adoption, and maximizing value realization for high-value accounts.

Location: Remote (United States)

Company

hirify.global is a pioneer in Hybrid ITAM and FinOps, providing award-winning SaaS solutions for technology value optimization to over 50,000 customers worldwide.

What you will do

• Help customers implement FinOps best practices and optimize cloud spend using Spot Ocean.
• Conduct regular business reviews to align on KPIs, cost savings, and operational efficiency.
• Serve as the primary point of contact for strategic accounts, ensuring renewals and identifying expansion opportunities.
• Proactively manage risk and develop mitigation strategies to prevent churn.
• Educate customers on Spot Ocean capabilities and container orchestration for cloud cost optimization.
• Translate technical concepts into business outcomes for various stakeholders.

Requirements

• 3+ years in Customer Success, Technical Account Management, or Cloud Consulting for enterprise clients.
• Understanding of FinOps principles, cloud economics, and Kubernetes/container orchestration.
• Ability to bridge technical and business conversations with strong executive communication skills.
• Proven track record of driving adoption and delivering measurable business outcomes.
• Familiarity with tools like Spot Ocean, AWS/GCP/Azure cost management, and FinOps frameworks.
• Outcome-driven, customer-centric, and proactive problem solver.

Culture & Benefits

• Proud to be an equal opportunity employer committed to diversity, equity, and inclusion.
• Championing policies and practices that foster a welcoming environment for all.
• Support for candidates requiring accommodations.