Customer Success Executive (Ai)

TL;DR

Customer Success Executive (AI): Ensuring clients achieve measurable outcomes through hirify.global’s innovative solutions with an accent on aligning solutions with nursing workflows and operational processes. Focus on improving workflows and patient care outcomes using AI tools, particularly in bedside care and nursing operations.

Location: Must be located in the Fort Myers, FL area and required to travel onsite to the client's location regularly, also participate in strategic in-office sessions in Palo Alto.

Company

hirify.global is developing the first safety-focused Large Language Model (LLM) for healthcare.

What you will do

• Build and maintain strong relationships with healthcare staff and operational leaders.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of hirify.global solutions.
• Identify opportunities to improve workflows and patient care outcomes using AI tools.
• Collaborate with internal teams to address client feedback and improve user experiences.
• Share best practices from AI implementation and be comfortable presenting at conferences/webinars on the impact of AI in Nursing.

Requirements

• A minimum of 5 years of health systems experience.
• Proven experience in customer success, account management, or project management.
• Ability to build relationships across an organization, from front-line staff to executives.
• Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.
• Experience working with cross-functional teams in a fast-paced startup environment.
• Strong background in project management.

Nice to have

• Experience with AI or technology adoption in healthcare.
• Advanced knowledge of healthcare workflows and compliance standards.

Culture & Benefits

• Innovative mission: developing a safe, healthcare-focused large language model (LLM) designed to revolutionize health outcomes on a global scale.
• Visionary leadership.
• Strategic investors.
• World-class team: composed of leading experts in healthcare and artificial intelligence.