Customer Account Manager (HR Tech)

TL;DR

Customer Account Manager (HR Tech): Managing a portfolio of SMB customers, ensuring adoption, smooth renewals, and a positive overall experience with an accent on retention and identifying straightforward expansion opportunities. Focus on proactively addressing customer needs, leading internal teams to remove roadblocks, and maintaining accurate customer data.

Location: Hybrid in Santa Clara, CA

Salary: $100,000–$125,000 (annual total potential earnings including base and incentive-based compensation)

Company

hirify.global helps thousands of companies hire developers based on their skills and nurtures a community of millions of developers to upskill themselves.

What you will do

• Manage a portfolio of SMB customers, executing defined adoption and renewal motions to drive retention and customer satisfaction.
• Conduct regular customer check-ins to ensure value realization and proactively address questions or issues.
• Support renewal conversations and standard contract processes, escalating complex scenarios as needed.
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption.
• Identify basic expansion or usage opportunities and partner with senior team members when appropriate.
• Maintain accurate customer data, renewal tracking, and activity logging in CRM tools.

Requirements

• 1–3 years of experience in a customer-facing role within a SaaS or technology environment (e.g., account management, sales development representative, customer success).
• Strong written and verbal communication skills, with the ability to explain concepts clearly.
• Organized, resilient, and comfortable managing multiple priorities in a fast-paced environment.
• Customer-focused and motivated by understanding customer needs and ensuring a positive, reliable experience.
• Must be based in Santa Clara, CA for hybrid work.

Nice to have

• Familiarity with HR Tech, recruiting tools, or developer-focused products.
• Comfort engaging with day-to-day customer contacts in HR, Talent, or Engineering teams.
• A collaborative mindset, working seamlessly across teams.

Culture & Benefits

• Company values deep commitment to work and craft.
• Expectation of high speed and quality in delivery.
• Focus on continuous growth for employees.
• Eligible for incentive-based pay, with clear potential earnings.
• Opportunities for stock options and additional benefits.