Technical Application Support Specialist (Hr)

TL;DR

Technical Application Support Specialist (HR): Ensuring system stability and customer satisfaction by investigating issues, analyzing data, and guiding users through effective solutions. Focus on maintaining high data quality standards and building strong relationships with customers.

Location: Hybrid

Company

hirify.global is a leading European provider of Payroll & HR services with global reach.

What you will do

• Provide technical application support to HRnet users, resolving issues using the MS SQL database.
• Investigate, analyze, and diagnose customer-reported incidents.
• Identify defects and correct procedures within the MS SQL database.
• Perform data control and verification activities to maintain high data quality standards.
• Guide customers through corrective actions and communicate solutions professionally.
• Collaborate closely with implementation and development teams to resolve complex issues.

Requirements

• Strong knowledge of relational databases, preferably at mid or senior level, with willingness to work with MS SQL.
• Proven ability to investigate and solve customer issues through structured analysis and troubleshooting.
• Strong customer-focus with demonstrated ability to build and maintain positive customer relationships.
• Good command of English.
• Knowledge or experience with HR processes is considered an advantage.

Culture & Benefits

• Dynamic environment: flexible working hours and working from home.
• Additional health insurance.
• Christmas and holiday allowances.
• Paid lunch and refreshments available.
• Paid gyms/sports clubs.
• Possibility to work from any hirify.global location (4 weeks per year).