Engagement Manager

TL;DR

Engagement Manager (Delivery Management): Serving as the main contact for assigned customers and managing customer relationships with an accent on identifying customer needs and translating them into actionable insights. Focus on supporting project and delivery teams to ensure customer satisfaction during execution.

Location: Germany, France, Switzerland

Company

hirify.global is a digital product engineering company building products, services, and experiences that inspire and delight, with 18,000 experts across 39 countries.

What you will do

• Serve as the main contact for assigned customers, ensuring continuous and proactive communication.
• Build and maintain strong, long-term customer relationships based on trust and mutual success.
• Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements.
• Work closely with project and delivery teams to ensure customer satisfaction during execution.
• Identify opportunities for upselling, cross-selling, or extending service scope.

Requirements

• Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus).
• 5+ years of experience in customer engagement, account management, or project management.
• Strong understanding of solution development, RFP processes, and customer success practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to translate technical or complex requirements into clear business context.
• Fluent German and English language skills

Nice to have

• Expertise in Siemens DISW portfolio.
• Expertise in automotive, industrial machinery, food & beverage or other industries.

Culture & Benefits

• 30 days of paid vacation and internal and external training opportunities.
• MyN – hirify.global Employee Share Program and attractive company bicycle arrangements.
• Modern office space at central locations with high-tech equipment.
• Access to sports programs and the corporate benefits portal.
• Free fruit and drinks.
• Flat hierarchies and a long-term, stable job with attractive development opportunities.