Operations Manager (AI, Support)

TL;DR

Operations Manager (AI, Support): Refining and scaling support operations for a fast-growing digital product ecosystem with an accent on KPI optimization, quality assurance, and AI-powered workflow automation. Focus on building efficient systems, leading support teams, and integrating customer feedback for product and growth insights.

Location: Remote globally, with office presence in Kyiv or Warsaw.

Company

hirify.global is a fast-growing ecosystem of digital and physical products focused on helping people build healthier habits, backed by venture builder SKELAR.

What you will do

• Optimize and scale support operations for continued growth.
• Refine KPI systems and strengthen Quality Assurance for high user experience.
• Implement tech solutions like Zendesk and AI tools to automate workflows and increase productivity.
• Manage the full talent lifecycle for the support team.
• Collaborate with Product and Growth teams to derive actionable insights from customer feedback.

Requirements

• Proven people management experience (1+ years), with a strong focus on leadership and logical thinking.
• Data-driven mindset, comfortable with Google Sheets and dashboard building.
• Tech-savvy with experience in CRMs, Notion, and automated workflows.
• Ability to thrive in fast-paced environments and manage multiple priorities.
• English level B2+, comfortable working across global markets.

Nice to have

• Hands-on experience managing support operations in a high-growth B2C startup.
• Deep understanding of Tier 1 markets (US, UK, Canada, Australia).
• Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.

Culture & Benefits

• Competitive compensation and a high-impact role with full ownership.
• Office in Kyiv or Warsaw with perks like lunches, health insurance, and gym.
• Access to internal professional communities within the SKELAR network.
• Opportunity to contribute to a meaningful mission of helping millions live healthier lives.
• Support for the Ukrainian Armed Forces through the SKELAR Foundation.