TL;DR

Operations Manager (AI, Support): Refining and scaling support operations for a fast-growing digital product ecosystem with an accent on KPI optimization, quality assurance, and AI-powered workflow automation. Focus on building efficient systems, leading support teams, and integrating customer feedback for product and growth insights.

Location: Remote globally, with office presence in Kyiv or Warsaw.

Company

%hirify_global% is a fast-growing ecosystem of digital and physical products focused on helping people build healthier habits, backed by venture builder SKELAR.

What you will do

Optimize and scale support operations for continued growth.
Refine KPI systems and strengthen Quality Assurance for high user experience.
Implement tech solutions like Zendesk and AI tools to automate workflows and increase productivity.
Manage the full talent lifecycle for the support team.
Collaborate with Product and Growth teams to derive actionable insights from customer feedback.

Requirements

Proven people management experience (1+ years), with a strong focus on leadership and logical thinking.
Data-driven mindset, comfortable with Google Sheets and dashboard building.
Tech-savvy with experience in CRMs, Notion, and automated workflows.
Ability to thrive in fast-paced environments and manage multiple priorities.
English level B2+, comfortable working across global markets.

Nice to have

Hands-on experience managing support operations in a high-growth B2C startup.
Deep understanding of Tier 1 markets (US, UK, Canada, Australia).
Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.

Culture & Benefits

Competitive compensation and a high-impact role with full ownership.
Office in Kyiv or Warsaw with perks like lunches, health insurance, and gym.
Access to internal professional communities within the SKELAR network.
Opportunity to contribute to a meaningful mission of helping millions live healthier lives.
Support for the Ukrainian Armed Forces through the SKELAR Foundation.