Customer Success Manager (TravelTech)

TL;DR

Customer Success Manager (TravelTech): Managing a portfolio of clients, optimizing their online experience, and driving revenue growth with an accent on proactively suggesting improvements and upselling products. Focus on building strong client relationships, resolving unique booking challenges, and staying informed about industry trends.

Location: Hybrid in Amsterdam, must be based in the Netherlands.

Company

hirify.global is the world’s leading reservation software for tours, activities, and attractions, acquired by Booking Holdings in 2018.

What you will do

• Build and nurture relationships with hirify.global accounts across Europe, with a particular focus on the Benelux market.
• Develop a deep understanding of client goals and needs to tailor solutions effectively.
• Continuously evaluate client performance through data analysis to drive satisfaction, adoption, and retention.
• Act as a trusted advisor by proactively suggesting improvements and identifying business development opportunities.
• Resolve unique challenges clients face with online bookings and reservation management.
• Stay informed about online booking trends in the tour and activity industry.

Requirements

• Legal authorization to work in the European Union is required.
• Proficiency in Dutch and English is required.
• At least 2 years of experience in sales or sales-oriented account management, ideally in B2B SaaS or Travel Tech.
• Excellent relationship building, communication skills, and a strong commercial mindset.
• Skilled in de-escalating situations and rebuilding rapport with clients.
• Strong time management, organization, prioritization skills, and a proactive approach.

Nice to have

• Experience with using Google Analytics or SEO tools.
• Experience with Salesforce, Hubspot or other CRM systems.

Culture & Benefits

• Global leave benefits including 22 weeks paid parental leave and extended care leave.
• Pension Plan and life insurance policy.
• Central Amsterdam location with commuting allowance and subsidized lunch.
• Multicultural environment with 45 different nationalities.
• Wellness benefits including Headspace subscription and wellness webinars.
• Hybrid-friendly work environment with work-from-home assistance.
• Educational opportunities and social events for team-building.
• 26 vacation days per year.