Senior Customer Performance & Accountability Manager (Fintech)

TL;DR

Senior Customer Performance & Accountability Manager (Fintech): Collaborating with senior executives and key clients to provide the lowest possible drug costs with an accent on commercial pharmacy data and contractual obligations. Focus on evaluating customer performance and performance relative to contract guarantees.

Location: Remote

Company

hirify.global is a rapidly growing, venture-backed Health-Tech company disrupting the PBM sector.

What you will do

• Lead initiative in collaboration with the Account Management team to ensure that hirify.global performance analysis is completed and value is communicated to clients on an ongoing basis.
• Build a "performance assessment playbook” to ensure hirify.global is ahead of all contract performance accountability processes with clients and partners.
• Work with the Data Analytics team to deeply understand our performance for clients, and build reports to maximally automate the process of performance accountability.
• Actively participate in deal assessment for ongoing retention activity.
• Work closely with Sales and Proposals teams to craft offers to pharmacy consultants, brokers, and clients which properly reflect hirify.global’s value.
• Collaborate with the Legal team to ensure that our client agreements appropriately reflect our performance accountability strategy.

Requirements

• 8+ years of experience in analytical, financial, or strategy roles, including 3+ years experience in healthcare and/or pharmacy industry related roles.
• Prior experience in finance, consulting, or startup experience, is a strong plus.
• Bachelor's degree or equivalent experience, advanced degree or MBA preferred.
• Excel at both written and oral communication, adeptly presenting hirify.global value proposition and philosophy on performance accountability to audiences including internal leaders, brokers, pharmacy consultants, and employers.

Culture & Benefits

• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance.
• Flexible Spending Benefits.
• 401(k) Retirement Savings Program.
• Discretionary Paid Time Off.
• Paid Parental Leave benefits.