TL;DR

Service Desk Analyst: Delivering service and support to end-users via automated call distribution phone software, remote connection, or the Internet with an accent on diagnosing and resolving technical hardware and software issues. Focus on gathering customer information, evaluating and analyzing symptoms, and escalating priority issues per client specifications.

Location: Hybrid working model in Kraków. After completing onboarding, connect work from a modern office with ergonomic work from home.

Company

%hirify_global% is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

What you will do

Deliver service and support to end-users via remote connection or over the Internet.
Monitor the Service Desk for tickets and process them based on priority.
Gather customer information and determine issues by analyzing symptoms.
Diagnose and resolve technical hardware and software issues.
Identify and escalate priority issues per client specifications.
Track the progress of owned Service Calls to ensure resolution within the agreed SLA.

Requirements

Knowledge of French and English at least B2 with strong motivation to learn IT.
Motivation to start a career within the IT area.
Flexibility to work in shifts (24x5).

Nice to have

Any prior IT-related experience.
Willingness to learn and support new and quickly changing technologies.
Motivation to gain knowledge of Service Desk procedures and processes.

Culture & Benefits

Practical benefits: private medical care with additional packages, life insurance, and options on the NAIS benefit platform.
Enjoy hybrid working model.
Access to over 70 training tracks with certification opportunities.
Continuous feedback and ongoing performance discussions.

Service Desk Analyst With French