Customer Support (Thailand)

TL;DR

Customer Support (Thailand): Support customers via chat, calls, and email, handling inquiries, updating records, and escalating complex cases. Focus on maintaining a professional demeanor, resolving issues effectively, and exceeding customer expectations.

Location: Remote from Thailand

Company

hirify.global is a rapidly growing tech company that creates one of the greatest success stories in the global IT industry.

What you will do

• Handle multiple customer conversations via chat, calls, and emails simultaneously.
• Respond to customer inquiries in a timely and professional manner.
• Maintain a courteous demeanor and ensure high-quality service and customer satisfaction.
• Resolve customer issues effectively and escalate complex cases when necessary.
• Document customer interactions and update customer records.
• Collaborate with internal teams to ensure consistent and high-quality customer service.

Requirements

• Digital literacy and data entry skills.
• Proficiency with Google products (Google Sheets, Google Docs).
• Understanding of E-Hailing products, services, travel, and courier platforms.
• Strong verbal and written communication skills.
• Native-level proficiency in the local supported language (Thai).
• Typing speed: minimum 100 WPM.
• Experience with Customer Service CRMs (Salesforce, Zendesk, Zoho).

Culture & Benefits

• Remote work schedule.
• Unlimited opportunities for professional and career growth.
• Regular external and internal training.
• Opportunity to become part of an international team of professionals.
• Initial training provided.
• Probation period up to 3 months.