TL;DR

Customer Support (Thailand): Support customers via chat, calls, and email, handling inquiries, updating records, and escalating complex cases. Focus on maintaining a professional demeanor, resolving issues effectively, and exceeding customer expectations.

Location: Remote from Thailand

Company

%hirify_global% is a rapidly growing tech company that creates one of the greatest success stories in the global IT industry.

What you will do

Handle multiple customer conversations via chat, calls, and emails simultaneously.
Respond to customer inquiries in a timely and professional manner.
Maintain a courteous demeanor and ensure high-quality service and customer satisfaction.
Resolve customer issues effectively and escalate complex cases when necessary.
Document customer interactions and update customer records.
Collaborate with internal teams to ensure consistent and high-quality customer service.

Requirements

Digital literacy and data entry skills.
Proficiency with Google products (Google Sheets, Google Docs).
Understanding of E-Hailing products, services, travel, and courier platforms.
Strong verbal and written communication skills.
Native-level proficiency in the local supported language (Thai).
Typing speed: minimum 100 WPM.
Experience with Customer Service CRMs (Salesforce, Zendesk, Zoho).

Culture & Benefits

Remote work schedule.
Unlimited opportunities for professional and career growth.
Regular external and internal training.
Opportunity to become part of an international team of professionals.
Initial training provided.
Probation period up to 3 months.