TL;DR

Senior ServiceNow BA SME: Implementing CMDB and CSDM solutions for clients, with an accent on translating business logic into technical specifications and leading workshops. Focus on ServiceNow features, user training, and managing project risks, issues, and actions.

Location: Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Dayton - Sogeti US, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville

Salary: $113,000 to $132,000 Base Pay USD

Company

%hirify_global% helps organizations accelerate their dual transition to a digital and sustainable world, creating tangible impact for enterprises and society.

What you will do

Develop and implement CMDB and CSDM solutions.
Translate business logic from customer to technical terms and stories for development.
Lead workshops to demo ServiceNow features and collect requirements.
Conduct guided UAT sessions and customer UAT stakeholder meetings.
Document client meeting notes for a wide audience.
Create workshop materials, end-user guides, playbooks, and user stories.

Requirements

2+ years of experience working with ServiceNow CMDB/CSDM Solutions.
Ability to articulate complex technical specifications to a customer in business logic.
Familiarity with SOW/Contracts and understanding of milestones and scope.
Proficient with the agile lifecycle.
Knowledge of MS Office (Word, Excel).
ServiceNow CSA Certification and (2) CIS Certifications.

Culture & Benefits

Paid time off based on employee grade: Vacation, Company paid holidays, Personal Days, and Sick Leave.
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.

Senior Servicenow Ba Cmdb Csdm Sme