Senior ServiceNow Business Analyst (SIAM)

TL;DR

Senior ServiceNow Business Analyst (SIAM): Designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform with an accent on integrated, multi-supplier service environments. Focus on translating business needs into ServiceNow workflows and monitoring service delivery and supplier performance.

Location: This role is based in the United States in one of the following locations: Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Dayton, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, or Westerville.

Salary: $115,000–$130,000 USD Base Salary

Company

hirify.global is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

• Design and optimize Service Integration and Management (SIAM) frameworks on the ServiceNow platform.
• Support the definition and implementation of SIAM frameworks, including service definitions, SLAs, and critical metrics.
• Translate business needs into technical requirements and ServiceNow workflows.
• Configure and integrate ServiceNow modules relevant to SIAM (Incident, Problem, Change, Service Catalog, Supplier Management, Service Level Management).
• Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
• Participate in governance forums and contribute to continuous improvement initiatives.

Requirements

• Proven experience in SIAM and ServiceNow solution design and implementation.
• Strong understanding of ServiceNow platform, architecture, and modules relevant to SIAM.
• Expertise in business and technical writing for client-facing documentation.
• Familiarity with infrastructure, networks, databases, and web technologies.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and proactively address integration challenges.
• Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.

Nice to have

• Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
• ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
• Experience with multi-vendor environments and service integrator models.

Culture & Benefits

• Comprehensive benefits package including paid time off (vacation, company paid holidays, personal days, sick leave).
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S.).
• Life and disability insurance.
• Employee assistance programs.
• Opportunity to shape your career in a supportive and collaborative global community.