TL;DR

Senior ServiceNow Business Analyst (SIAM): Designing, implementing, and optimizing Service Integration and Management (SIAM) frameworks using the ServiceNow platform with an accent on integrated, multi-supplier service environments. Focus on translating business needs into ServiceNow workflows and monitoring service delivery and supplier performance.

Location: This role is based in the United States in one of the following locations: Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Dayton, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, or Westerville.

Salary: $115,000–$130,000 USD Base Salary

Company

%hirify_global% is a global business and technology transformation partner, helping organizations accelerate their dual transition to a digital and sustainable world.

What you will do

Design and optimize Service Integration and Management (SIAM) frameworks on the ServiceNow platform.
Support the definition and implementation of SIAM frameworks, including service definitions, SLAs, and critical metrics.
Translate business needs into technical requirements and ServiceNow workflows.
Configure and integrate ServiceNow modules relevant to SIAM (Incident, Problem, Change, Service Catalog, Supplier Management, Service Level Management).
Design and implement dashboards and performance analytics to monitor service delivery and supplier performance.
Participate in governance forums and contribute to continuous improvement initiatives.

Requirements

Proven experience in SIAM and ServiceNow solution design and implementation.
Strong understanding of ServiceNow platform, architecture, and modules relevant to SIAM.
Expertise in business and technical writing for client-facing documentation.
Familiarity with infrastructure, networks, databases, and web technologies.
Excellent communication and stakeholder engagement skills.
Ability to work independently and proactively address integration challenges.
Ability to conduct SIAM/ServiceNow maturity and healthcheck assessments.

Nice to have

Knowledge and expertise of the methods defined within the Service Integration and Management Book of Knowledge (SIAMBoK).
ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
Experience with multi-vendor environments and service integrator models.

Culture & Benefits

Comprehensive benefits package including paid time off (vacation, company paid holidays, personal days, sick leave).
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S.).
Life and disability insurance.
Employee assistance programs.
Opportunity to shape your career in a supportive and collaborative global community.