Senior Professional Services Project Manager (SaaS)

TL;DR

Senior Professional Services Project Manager (SaaS): Leading the migration and implementation of hirify.global solutions, ensuring projects are delivered on-time and within budget, and meet customer expectations with an accent on project management, customer satisfaction, and team leadership. Focus on developing processes, managing stakeholders, and driving continuous improvement in project execution.

Location: Sydney, Australia

Company

hirify.global is a large-scale technology company with a soul that protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

What you will do

• Manage a team of professionals providing technical consulting, implementation, and support services to customers.
• Establish and maintain relationships with key customers, partners, and vendors to drive customer satisfaction.
• Develop and implement processes and methodologies to improve the efficiency and effectiveness of professional services delivery.
• Collaborate with internal and external stakeholders to ensure seamless project delivery.
• Collect feedback and document lessons learned from completed engagements for continuous improvement.
• Create internal guides and external customer-facing assets that support successful project execution.

Requirements

• Minimum of 5 years of experience in professional services, project management, or a customer-facing role.
• Good understanding of how the Internet works, including Networking and Security, Zero Trust Services/SASE, DNS, TCP/IP, HTTP, TLS, APIs, and related technologies.
• Excellent spoken and written communication skills as well as receptive listening skills with the ability to present to different audiences.
• Fluency in English (written and oral) is a must; fluency in one or more additional regional languages is a plus.
• Must be highly organized and possess exceptional time management skills, with the ability to effectively juggle multiple projects and deadlines.
• Proven track record of working across global stakeholders and making strategic recommendations to evolve high-profile, high-impact Projects.

Culture & Benefits

• Committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
• Named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.
• Protecting the free and open Internet.
• Equipping more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks.
• Ensuring that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
• Building a faster, more secure and privacy-centric public DNS resolver.