TL;DR

Technical Operations Support Specialist (Payroll): Providing excellent technical support for HR and payroll software applications with an accent on incident detection, reporting, and resolution. Focus on diagnosing and resolving complex technical issues, assisting end-users with software modifications, and ensuring complete customer satisfaction.

Location: Remote (U.S. only)

Salary: $41,600–$77,200/yr

Company

%hirify_global% is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce.

What you will do

Monitor and prioritize support cases and phone calls from end-users experiencing software problems.
Support technical issues using remote desktop management tools.
Track and maintain interactions throughout their entire lifecycle.
Become an expert on application features, configuration, and supported third-party software.
Identify, diagnose, and resolve technical issues and critical incidents through research and analysis.
Assist end-users with modifications such as time off accruals, time and attendance, and tax adjustments.

Requirements

Minimum 3 years’ experience in a customer service or help desk/software support role.
Associates/Bachelors Degree in Computer Science, Mathematics, or a related field, or equivalent work experience.
Intermediate MS Office skills, specifically with Excel (VLOOKUP, Pivot Tables).
Strong oral and written communication skills.
Ability to analyze data for high-level problem resolution.
Technical aptitude to learn database tools like SQL and internal software.
Must be available five days per week during designated work hours.
Must be able to work from a location of record within the U.S.

Culture & Benefits

Fully remote position with no in-office requirements.
Medical, dental, vision, life, disability, and a 401(k) match.
Perks supporting employees, families, and finances.
Opportunities for career development.
Commitment to diversity and inclusion, actively cultivating differences through employee resource groups.