Technical Operations Support Specialist (Payroll)

TL;DR

Technical Operations Support Specialist (Payroll): Providing excellent technical support for HR and payroll software applications with an accent on incident detection, reporting, and resolution. Focus on diagnosing and resolving complex technical issues, assisting end-users with software modifications, and ensuring complete customer satisfaction.

Location: Remote (U.S. only)

Salary: $41,600–$77,200/yr

Company

hirify.global is an award-winning provider of cloud-based HR and payroll software solutions, offering a complete platform for the modern workforce.

What you will do

• Monitor and prioritize support cases and phone calls from end-users experiencing software problems.
• Support technical issues using remote desktop management tools.
• Track and maintain interactions throughout their entire lifecycle.
• Become an expert on application features, configuration, and supported third-party software.
• Identify, diagnose, and resolve technical issues and critical incidents through research and analysis.
• Assist end-users with modifications such as time off accruals, time and attendance, and tax adjustments.

Requirements

• Minimum 3 years’ experience in a customer service or help desk/software support role.
• Associates/Bachelors Degree in Computer Science, Mathematics, or a related field, or equivalent work experience.
• Intermediate MS Office skills, specifically with Excel (VLOOKUP, Pivot Tables).
• Strong oral and written communication skills.
• Ability to analyze data for high-level problem resolution.
• Technical aptitude to learn database tools like SQL and internal software.
• Must be available five days per week during designated work hours.
• Must be able to work from a location of record within the U.S.

Culture & Benefits

• Fully remote position with no in-office requirements.
• Medical, dental, vision, life, disability, and a 401(k) match.
• Perks supporting employees, families, and finances.
• Opportunities for career development.
• Commitment to diversity and inclusion, actively cultivating differences through employee resource groups.