TL;DR

Managing Consultant/Senior Manager (Energy Transition & Utilities): Delivering complex transformation programs for large organizations, guiding clients from strategy through to execution with an accent on optimizing customer journeys and aligning business and technology transformation. Focus on driving operational improvements, enhancing customer experience, and strengthening market competitiveness.

Location: Whilst you will have London, Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice.

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Manage teams and multiple workstreams in complex delivery environments, fostering practice development and mentoring junior colleagues.
Deliver technology-driven Energy Retail transformation programmes covering Customer Experience (CX) Strategy, CX Platforms & Associated Technologies, and Operational and Service Improvements.
Support clients through significant market and regulatory changes, enabling them to adapt quickly and capitalize on new opportunities.
Leverage emerging technologies, including generative and agentic AI, to address key challenges faced by Energy Retailers.
Lead proposals, RFPs, bids, proposition development, client pitches and hosting at events.
Lead activities to develop the Energy Transition & Utilities practice, such as creating thought leadership and driving operations.

Requirements

Deep knowledge of the GB retail energy market, gained through experience working for or with energy retail suppliers and/or code managers.
Proven experience in Customer Experience (CX) Strategy, CX Platforms & Associated Technologies, and Operational and Service Improvements.
Demonstrated ability to leverage emerging technologies, including generative and agentic AI.
Experience managing teams and multiple workstreams in complex delivery environments.
Business development experience driving the development of new business in the market.
Readiness to lead the delivery of complex transformation programmes for large organisations.

Culture & Benefits

Collaborative and diverse environment that empowers you to innovate and grow your skills.
Supported by a culture that values inclusion, continuous learning, and the freedom to bring your authentic self to work.
Hybrid working embedded in all that we do, with flexible working arrangements available.
Employee wellbeing is vitally important, with trained ‘Mental Health Champions’ across each of our business areas.
Access to wellbeing apps such as Thrive and Peppy.
Flexible benefits options to choose to suit your own personal circumstances.

Managing Consultant/Senior Manager Energy Transition & Utilities (Energy Retail)