TL;DR

Principal ServiceNow Business Analyst (HR): Bridges business needs with technical capabilities on the ServiceNow platform specific to HRSD with an accent on gathering requirements, facilitating workshops, and translating business logic. Focus on supporting the implementation of ServiceNow solutions within the HRSD module and maintaining clear communication with stakeholders.

Location: Atlanta, Austin, Bellevue, Berwyn, Bridgewater, Brooklyn, Burlington, Chicago, Columbia, Dallas, Guaynabo, Houston, Irving, Mclean, Nashville, New York, San Francisco, Santa Clara, Seattle, Southfield, Tampa, Westerville

Salary: $125,000 to $150,000 Base Pay US Dollars

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Lead workshops to collect and document business and technical requirements in the HRSD module area.
Translate complex technical specifications into business logic and vice versa.
Create user stories, process guides, end-user documentation, and playbooks.
Maintain deep knowledge of ServiceNow modules including IT Workflows, CRM Workflows, HRSD, Security & Risk, AI, etc.
Write user stories to be configured by technical developers.
Proactively identify risks, issues, and blockers and communicate through appropriate channels.

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field.
3+ years of experience as a Business Analyst or Product Specialist in ServiceNow environments including HRSD module.
ITIL Foundation Certification (v4).
Strong oral and written communication skills.
Proficiency in Agile lifecycle and tools like ServiceNow Docs and NowCreate.

Nice to have

Experience with multiple ServiceNow applications (e.g., ITSM, HRSD, CSM, GRC) is ideal but specifically HRSD.
Familiarity with Common Services Data Model and Strategic Portfolio Management.
Ability to work independently and manage multiple priorities.

Culture & Benefits

Paid time off based on employee grade (A-F): Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave.
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
Life and disability insurance.
Employee assistance programs.

Principal Servicenow Business Analyst (Hr)