TL;DR

Platform Solution Architect (ServiceNow): Owning end-to-end solution architecture for ServiceNow CSM and ITSM transformations with an accent on translating complex technical solutions into value-driven narratives and defining robust implementation plans. Focus on leading scalable component development, ensuring architectural consistency across regions, and supporting commercial teams.

Location: Atlanta, New York, Chicago, Irving, Bridgewater, Columbia, Tampa, Austin, Bellevue, Dallas, Houston, Nashville, Santa Clara, Brooklyn, Dayton, Mclean, San Francisco, Berwyn, Burlington, Guaynabo, Seattle, Southfield, Westerville, USA

Salary: $160,000–$200,000 USD

Company

%hirify_global% is a global business and technology transformation partner, empowering organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

Own end-to-end solution architecture for the ServiceNow portfolio across transition, run, and transformation phases.
Lead development of reusable, scalable solution components, including proposals, effort models, and delivery frameworks.
Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and client SLA alignment.
Define and document testing strategies, customer responsibilities, and phased implementation plans.
Integrate Organizational Change Management (OCM) and Run & Maintain packages into solution proposals.
Guide and mentor virtual teams to ensure architectural consistency and delivery excellence across regions.

Requirements

Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
Ability to translate complex technical solutions into clear, value-driven narratives for stakeholders.
Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
3+ years of hands-on experience in Service Integration, including design, transition, and operations.
3+ years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
Experience in enterprise-level consulting, due diligence, and advisory for complex deals.

Culture & Benefits

Comprehensive, non-negotiable benefits package for all regular, full-time employees.
Paid time off including vacation (12-25 days), company paid holidays, personal days, and sick leave.
Medical, dental, and vision coverage.
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
Life and disability insurance, and employee assistance programs.
Commitment to diversity, inclusion, and equal employment opportunity for all qualified applicants.