Platform Solution Architect (ServiceNow)

TL;DR

Platform Solution Architect (ServiceNow): Owning end-to-end solution architecture for ServiceNow CSM and ITSM transformations with an accent on translating complex technical solutions into value-driven narratives and defining robust implementation plans. Focus on leading scalable component development, ensuring architectural consistency across regions, and supporting commercial teams.

Location: Atlanta, New York, Chicago, Irving, Bridgewater, Columbia, Tampa, Austin, Bellevue, Dallas, Houston, Nashville, Santa Clara, Brooklyn, Dayton, Mclean, San Francisco, Berwyn, Burlington, Guaynabo, Seattle, Southfield, Westerville, USA

Salary: $160,000–$200,000 USD

Company

hirify.global is a global business and technology transformation partner, empowering organizations to accelerate their dual transition to a digital and sustainable world.

What you will do

• Own end-to-end solution architecture for the ServiceNow portfolio across transition, run, and transformation phases.
• Lead development of reusable, scalable solution components, including proposals, effort models, and delivery frameworks.
• Collaborate with delivery leads and SMEs to ensure technical feasibility, cost-effectiveness, and client SLA alignment.
• Define and document testing strategies, customer responsibilities, and phased implementation plans.
• Integrate Organizational Change Management (OCM) and Run & Maintain packages into solution proposals.
• Guide and mentor virtual teams to ensure architectural consistency and delivery excellence across regions.

Requirements

• Proven experience as a Solution Architect, SME, or Consultant with deep expertise in ServiceNow CSM and ITSM transformation.
• Ability to translate complex technical solutions into clear, value-driven narratives for stakeholders.
• Strong analytical and problem-solving skills with a focus on aligning architecture to business outcomes.
• 3+ years of hands-on experience in Service Integration, including design, transition, and operations.
• 3+ years of experience in ServiceNow ITSM/CSM module configuration, administration, or business analysis.
• Strong leadership and stakeholder management skills with the ability to influence across portfolio towers.
• Experience in enterprise-level consulting, due diligence, and advisory for complex deals.

Culture & Benefits

• Comprehensive, non-negotiable benefits package for all regular, full-time employees.
• Paid time off including vacation (12-25 days), company paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage.
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance, and employee assistance programs.
• Commitment to diversity, inclusion, and equal employment opportunity for all qualified applicants.