TL;DR

Renewals Specialist: Managing the renewal lifecycle for Enterprise and Commercial customers, focusing on ensuring accurate contracts, timely processing, and a positive customer experience. Focus on solving business problems, strategizing with Account Executives, and maintaining data quality in Salesforce.

Location: Hybrid work model with 2–3 in-office days per week for team members near office hubs in San Diego, Prague, Dublin, Nicosia, and Tallinn. Shift Timing - 6:30 PM - 4:30 AM IST

Company

%hirify_global% is the most powerful work management platform built for teams and organizations looking to collaborate, create, and exceed every day.

What you will do

Serve as a subject matter expert on renewals processes and tools, applying critical thinking to solve challenging business problems.
Strategize with Account Executives on complex renewal scenarios.
Ensure customers are on the most up-to-date terms and conditions and prepare detailed order forms and quotes.
Oversee assigned contract renewals, proactively communicating with customers to ensure timely and accurate execution.
Maintain data quality of accounts and opportunities in Salesforce, including processing overages and updating customer information.
Resolve past due invoices by communicating with customers and working with Finance and Customer Success on payments.

Requirements

2+ years of experience working in a Customer Success or Customer Operations environment; SaaS company preferred.
Comfortable working independently and with high volumes of overlapping activities in multiple tools.
Excellent problem-solving skills and understanding of subscription-based renewals.
Process-oriented mindset, using documented procedures and identifying opportunities to improve efficiency.
Experience using a wide range of business programs; direct experience with Salesforce is a plus.
Strong written and verbal communication skills and the ability to communicate ideas, updates, or issues.

Culture & Benefits

Hybrid work model for team members near office hubs.
10 days of National and Festival Holidays, 18 days of paid vacation, and 14 days of sick leave.
Comprehensive medical insurance and wellness programs.
Paid maternity and parental leave.
Broadband/Internet Reimbursement: INR 1500 per month
Full-stocked pantry and complimentary lunch